Last updated: July 17, 2026
This Privacy Notice explains how personal information may be collected, used, and protected when you use the Acclaim Behavioural Health website or interact with services provided through this website.
Acclaim Behavioural Health is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently in accordance with UK data protection law.
By using this website, submitting forms, or booking appointments, you agree to the collection and use of information in accordance with this Privacy Notice.
Who We Are
Acclaim Behavioural Health is a trading name of Acclaim BH Ltd., registered in England and Wales.
128 City Road
London EC1V 2NX
United Kingdom
Email: info@acclaimbh.co.uk
For the purposes of UK data protection law, Acclaim BH Ltd. is the data controller of the personal information collected through this website.
Information We Collect
Depending on how you interact with our website, we may collect:
- Name
- Email address
- Telephone number
- Appointment booking information
- Information submitted through contact or enquiry forms
- Information provided when joining our interest list or downloading free resources
- Marketing preferences
- Website usage information collected through cookies or analytics tools
We do not intentionally collect health information or other special category personal data through this website unless it is specifically requested as part of our services.
Please avoid submitting confidential medical information through website forms or email unless specifically requested.
How Information Is Used
We may use your information to:
- Respond to enquiries
- Manage appointment bookings
- Provide appointment confirmations and reminders
- Communicate with you about our services
- Send the free resources you have requested
- Send occasional service updates where you have provided your consent
- Improve our website functionality and user experience
- Monitor website performance and analytics
- Maintain the security and performance of our website
Parent coaching services are educational and behavioural support services and are not medical, diagnostic, or emergency healthcare services.
We do not sell or share your personal information with third parties for their own marketing purposes.
Legal Basis for Processing
We process personal information under one or more of the lawful bases set out in the UK General Data Protection Regulation (UK GDPR), including:
- Your consent
- Performance of a contract or steps taken at your request before entering into a contract
- Our legitimate interests
- Compliance with legal obligations
Where consent is relied upon, you may withdraw your consent at any time.
Appointment Booking & Third-Party Services
We use trusted third-party providers to help deliver our services, including:
- Cliniko – appointment booking, practice management, appointment reminders, invoices, and client communications.
- Stripe – secure online payment processing. Acclaim Behavioural Health does not store your full payment card details.
- Mailchimp – managing our interest list and sending free resources or occasional email updates where you have provided your consent.
These providers process personal information only where necessary to provide services on our behalf and are expected to maintain appropriate security and data protection standards.
Website Analytics & Cookies
This website uses cookies and analytics technologies, including Google Analytics and Google Tag Manager, to help understand website usage, improve functionality, and enhance user experience.
Analytics information may include:
- Pages visited
- Time spent on pages
- Device or browser information
- General geographic location
- Website interactions
This information is used in an aggregated and anonymised manner where reasonably possible. Some analytics providers may process information on servers located outside the United Kingdom.
For more information about the cookies we use, please see our Cookie Policy.
You can also manage or disable cookies through your browser settings.
International Data Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Where this occurs, we take appropriate steps to ensure your information remains protected through appropriate contractual safeguards or other lawful mechanisms in accordance with UK GDPR.
Email Communications
If you choose to join a mailing list, download free resources, submit an enquiry, or book services through our website, we may contact you regarding:
- Appointment confirmations and reminders
- Resources you have requested
- Service-related communications
- Occasional updates where you have provided your consent
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting info@acclaimbh.co.uk
How Information May Be Shared
We may share personal information with trusted third-party providers where reasonably necessary to:
- Manage appointment bookings
- Process secure online payments
- Deliver email communications and requested resources
- Operate and improve our website
- Maintain website security and analytics
We may also disclose personal information where required by law, legal obligation, court order, or where necessary to protect our legal rights.
Data Retention
Personal information is stored securely and retained only for as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain appropriate business records
When personal information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain processing activities
- Request restriction of processing in certain circumstances
- Request a copy of your personal information in a portable format where applicable
- Withdraw your consent for marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
If you are unhappy with how we handle your personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Keeping Your Information Secure
We take appropriate technical and organisational measures to help protect personal information from unauthorised access, misuse, alteration, loss, or disclosure.
Although we take reasonable steps to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Children’s Information
Our website is intended for parents, carers, and legal guardians.
We do not knowingly collect personal information directly from children through this website.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Acclaim Behavioural Health.
We are not responsible for the privacy practices or content of these external websites and encourage you to review their privacy policies before providing any personal information.
Accessibility
Acclaim Behavioural Health is committed to improving digital accessibility and working towards recognised accessibility standards.
If you experience any accessibility barriers while using our website, please contact us at:
Accessibility enquiries are typically responded to within 5 business days.
Changes to This Privacy Notice
This Privacy Notice may be updated periodically to reflect changes to services, legal requirements, or website functionality.
The most recent version will always be available on this page.
Contact Information
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us:
Acclaim Behavioural Health
A trading name of Acclaim BH Ltd.
Company No. 17140289
128 City Road
London EC1V 2NX
United Kingdom
Email: info@acclaimbh.co.uk
Website: www.acclaimbh.co.uk